Centralize and streamline your customer service on major marketplaces

Leader in the number of centralized channels. Provide faster service with less effort and higher sales conversion.
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Streamline your customer service 
by centralizing several accounts in one place!

Benefits that reflect in increased sales

Improved reputation

Fast, quality service improves the reputation and positioning of your products

More productivity

Centralized customer service and information to meet greater demand with less effort

Cost reduction

Your staff serving more customers, efficiently, quickly, with fewer errors and rework

More control

Intuitive dashboard and key data to manage customer service
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How we help you improve your reputation

Through technology and innovation, vendors gain more performance, control, a good reputation, and even reduce the manual effort to handle customer service for marketplaces and online stores. That allows salespeople and sales channels to offer an even better experience for consumers.
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Features

OUT OF OFFICE MESSAGES

automatically reply when you and your team are not available at the moment

ORDER STATUS MESSAGES

automatic notifications sent to customers whenever the order status changes

STANDARD MESSAGES

frequent responses ready for you to send with just one click

TAGS

calls are classified in a strategic and organized manner, speeding up the service

SLA PER MARKETPLACE

respond according to importance and urgency and analyze the number of calls within the deadline

CUSTOMER SERVICE VIA EMAIL

also centralize the service tickets sent by email

DASHBOARD AND REPORTS

essential information for a more controlled management and strategic decision making

SUPERVISED ARTIFICIAL INTELLIGENCE

answers to specific questions sent automatically, so your staff can make better use of their time
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  • “With Predize, the biggest gains were more visibility and productivity scale, which resulted in quality service. Before, the work was manual and depended on more people, which generated errors and rework. With an informative and self-instructive platform, our organization and control are improved. The quality of service shows in our seller index, which went from 2 to 5 after we started using Predize.”

    Fabiane Kindlein – Relationship Manager

  • “The agility offered by the platform is increasingly important. Having all the information available at a click and more efficiency to deal with buyers has a direct impact on customer satisfaction and on the company's reputation with the marketplaces where we sell our products.”

    Raul Rocha - Customer Relationship Manager

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Customers who approve of Predize

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Ethics ChannelDB1 Group Solutions
+55 44 99115-2521
comercial@predize.com.br

Avenida Carneiro Leão, 563 - 2° Andar
Centro Empresarial Le Monde Sobreloja
Maringá, PR - CEP- 87014-010
Predize is a customer service solution for anyone selling in marketplaces. Centralize your customer service in a single place and speed up your conversions, after-sales, and complaints. Improve your performance and reputation and increase your sales.